221 Privacy Policy — We Take Care of Your Data
Your privacy is 221's top priority. This document explains exactly how we collect, use, store, and protect the personal information of users on our Malaysia platform.
Last Updated: 1 January 2026
What Information Do We Collect?
When you register and use the 221 platform, we collect the following categories of information to ensure our services run smoothly and securely:
- Account Information: Full name, date of birth, phone number, email address, and encrypted password.
- Payment Information: Payment method details in MYR (RM) such as bank account numbers, Touch 'n Go eWallet IDs, or FPX information. Full card numbers are never stored on our servers.
- Device & Browser Information: Device type, operating system, IP address, browser type, and screen resolution are collected automatically for security and user experience optimisation purposes.
- Usage Data: In-platform activity records including games played, session duration, login frequency, and transaction history.
- Cookies & Tracking Data: Session cookies and preference cookies are used to maintain your login status and personalise your experience.
How Is This Information Used?
Verifying user identity, processing registrations and logins, and ensuring every account is unique and valid within the 221 system.
Processing deposits and withdrawals in MYR (RM) securely, while maintaining accurate financial records for audit and user support purposes.
Usage data is analysed in aggregate to identify technical issues, improve platform performance, and deliver more relevant content to Malaysian users.
Cookies & Tracking Technologies
The 221 platform uses cookies and similar tracking technologies to enhance platform functionality and security. The types of cookies we use are as follows:
- Session Cookies: Required to maintain login status and session security during an active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saves your language settings and display preferences so your experience is consistent on every visit.
- Analytics Cookies: Collects anonymised statistical data on how users interact with the platform for internal improvement purposes.
You can control or block cookies through your browser settings; however, please note that blocking certain cookies may affect the functionality of the 221 platform.
Data Storage & Security
All 221 user data is stored on servers protected with industry-standard encryption. We use SSL/TLS protocols to ensure all data transmitted between your device and our servers remains confidential and cannot be intercepted.
Financial data, including payment details in MYR, is processed through payment gateways that comply with international security standards. We do not store full credit or debit card information on our systems.
Transaction records and account activity are retained for as long as required by Malaysian law and internal audit requirements. Once the retention period expires, data is securely deleted using non-recoverable methods.
Information Sharing with Third Parties
221 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without the user's explicit consent.
However, we do share necessary information with the following parties under limited circumstances:
- Payment Providers: Minimum payment details required to process MYR transactions are shared with trusted, registered payment gateway providers.
- Legal Authorities: 221 will disclose user information to the relevant authorities when required by Malaysian law or a valid court order.
- Technical Service Providers: Third parties that assist with the platform's technical operations are bound by strict confidentiality agreements.
Your Rights as a 221 User
You have the right to request a copy of the personal information we hold about you. Access requests can be submitted to the 221 support team via email and will be processed within 14 business days.
If any of your personal information is incorrect, you have the right to request a correction. Log in to your account to update your profile details, or contact 221 support for changes that require verification.
You may request the deletion of your account and personal data, subject to legal obligations and audit requirements that mandate the retention of certain records. Deletion requests will be processed within 30 business days.
Privacy Policy Changes & How to Contact Us
221 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Users will be notified of any material changes via in-platform notifications or email. We encourage users to review this page periodically.
Continued use of the 221 platform after any changes to this Privacy Policy take effect constitutes your acceptance of the updated terms.
For any enquiries regarding your data privacy, user rights, or this policy, please contact the 221 team via:
- Email: [email protected]
- FAQ — for immediate answers
- Register an account for full platform access
Your Data Is Safe — Let the Games Begin
221 takes every aspect of your privacy seriously. Register an account today and enjoy a safe, secure, and thrilling entertainment experience on the 221 platform.